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Job Details


Requisition Number: 35471
Position Title: NonIT-Network Management Operations Sr. Technician (Tier 3)
Location: 700 Hidden Ridge - (TX0330) Irving TEXAS United States 75038
Duration: 30 months
Recruiter Name: Shailesh Koppikar
Recruiter Email: shailesh.k@tajtech.com

Job Description


Description
•Associate Operations Center Technician

Responsibilities:
•The Associate Operations Center Technician will lead and support the end to end system functions of the Operations Center organization: Monitor, Report and Fix any content acquisition, Transcoding, Transport, Delivery, Servers, CDN and Web Services.
•The Associate Operations Center Technician is responsible for the surveillance of multiple video systems across multiple geographical areas.
•The Associate Operations Center Technician, uses logical troubleshooting processes and implements documented break/fix actions
•Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN, VOD, and Broadcast services.
•The Associate Operations Center Technician escalates difficult issues requiring higher skills levels to Video/Network Engineers within team.
•The Associate Operations Center Technician applies critical thinking skills to diagnose video impairments and implement documented break-fix measures.
•Works closely with the Video/Network Operations and cross-functional teams to solve customer impacting conditions.
•The Associate Operations Center Technician is a technical point of escalation for video events.
•The Associate Operations Center Technician has knowledge in video system specific areas and surveillance that can effectively implement tier 2/3 documented processes and procedures.
•Complies with Operations Center objectives, policies/procedures, work schedules, and reporting metrics.
•Supports operational efficiencies and network performance improvements thru proactive surveillance and remote break-fix actions

Skills/experience:
•Strong emphasis on hands-on video experience
•Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience.
•The Associate Operations Center Technician will remotely troubleshoot and resolve video & network issues.
•Strong interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders.
•Must be able to remain calm and focused in stressful situations.
•This includes the ability to extract information using methodical troubleshooting processes focused on service restoration.
•Possess cross-organizational skills that maintain healthy working relationships.
•Good understanding of multicast IP video network architecture, data networking, system operations, servers and Web Services.
•Requires working in 24x7 shifted operations environment.
•Experience working with command-line based applications using a UNIX or Linux OS.
•Background in performing and implementing video systems break-fix helpful.
•Familiarity with video monitoring tools, Web Services, VOD, and OTT video delivery architecture.
“TAJ Technologies, Inc. is an EEO/AA Employer: women, minorities, the disabled and veterans are encouraged to apply”
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