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Requisition Number: 38878
Position Title: Computer Operator II
Location: 710 Medtronic Parkway Mansfield MASSACHUSSETTS United States 02048
Duration: 12 months
Recruiter Name: Sreejit Pisharam
Recruiter Email: sreejit.p.ilink@tajtech.com

Job Description


Position Summary:
•The Computer Operator II will work under the direction of the Information Technology (IT) Operations Supervisor/Manager supporting Data Center Operations activities in a global data center.
•Responsibilities include processing batch schedules, performing and monitoring backups, and monitoring the systems, applications, and data center environment on a continuous basis.

Responsibilities:
•Perform tasks specific to the shift by following set procedures and work instructions to meet predetermined service level objectives.
•Utilize monitoring tools in place today, perform monitoring activities of system messages and alerts and escalate according to documented procedures.
•Perform monitoring and processing of batch schedules on multiple systems, escalating any issues in a timely manner.
•Perform monitoring and processing of backups on multiple systems and platforms, escalating any issues in a timely manner.
•Perform periodic checks as per instructions to ensure systems, processes, and the data center hardware are operational.
•Perform updates to an Operations Log of events occurring on the shift keeping the entries current, complete, and accurate throughout each shift.
•Utilize problem / incident management system (Service Now) to record all issues encountered.
•Work with Service Desk staff to help escalate and resolve issues when necessary.
•Provide feedback to IT Operations Supervisor/Manager on issues and recommendations relating to their shifts.

Qualifications:
•Typically has 2-5 years of experience in an Information Technology role supporting Data Center Operations.
•Knowledge of AS/400 Computer Operating procedures preferred.
•Experience in a batch processing environment required.
•Must possess a working knowledge of Personal Computers and be able to navigate effectively using a mouse and keyboard.
•Must possess a working knowledge of Microsoft Office software; Word, Excel, and Outlook.
•Basic understanding of both Local Area Networks and Wide Area Networks.
•Demonstrates strong interpersonal skills and at ease working with Information Services staff, users, and management.
•Attention to detail is essential.
•Good phone skills, articulate, and good listening skills are essential.
•Dependability and punctuality are essential.
•Ability to take direction from others, multi-task, and communicate effectively with co-workers and support teams is essential.
•Possesses the aptitude and desire to learn current processes and become a productive contributor on to their shifts.

“TAJ Technologies, Inc. is an EEO/AA Employer: women, minorities, the disabled and veterans are encouraged to apply”

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