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Requisition Number: 38969
Position Title: Help Desk Support
Location: 610 Opperman Dr Eagan MINNESOTA United States 55123
Duration: 5 months
Recruiter Name: Sreejit Pisharam
Recruiter Email: sreejit.p.ilink@tajtech.com

Job Description

•The Sales Technical Support team provides one-stop technical phone support for US based sales employees, but we’re more than a call center. We manage the hardware we support and empower our agents to make decisions that minimize downtime for our sales teams.

•Phone support for computer hardware problems, software issues, and connectivity issues
•Project work related to providing high-level support for customers and to reduce end-user downtime
•Completes administrative tasks such as hardware inventory, shipping, testing and minor break/fix of hardware

•Works independently or as a team member on new applications, processes or projects
•Demonstrates problem-solving by using a combination of troubleshooting tools, experience and creativity to manage customer technical issues through to resolution
•Produces and shares well-written communications and documentation
•Quickly adjusts to constantly changing conditions, displaying a positive attitude toward new opportunities and change
•Prioritizes tasks, managing project responsibilities, balancing phone and project work to meet deadlines

•1 year of experience in information systems, preferably in a technology environment
•Experience supporting remote laptop computers and mobile devices
•An understanding of computer science concepts, various operating systems, networking, computer hardware, and a variety of software applications
•Technical project management experience strongly preferred with a high degree of discretion and independent judgment.

•Strong customer service skills and technical phone support experience
•Experience with Office365 support, troubleshooting and administration
•Support and management of Apple iOS/Android devices within a managed mobile environment
•Support home networking, VPN support and wireless routers
•Scripting, Excel and Access experience are preferred, but not required

•Involves normal office environment and minimal special physical requirements (e.g., requires lifting of PC equipment)

Qualifications / Skills


  Years of Experience


  Telephone Skills     Nice to have
  Call Center     Nice to have
  Complaint Resolution     Nice to have
  Experience   1   Required

“TAJ Technologies, Inc. is an EEO/AA Employer: women, minorities, the disabled and veterans are encouraged to apply”

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