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Requisition Number: 38969
Position Title: Help Desk Support
Location: 610 Opperman Dr Eagan MINNESOTA United States 55123
Duration: 5 months
Recruiter Name: Sreejit Pisharam
Recruiter Email: sreejit.p.ilink@tajtech.com

Job Description


Description:
•The Sales Technical Support team provides one-stop technical phone support for US based sales employees, but we’re more than a call center. We manage the hardware we support and empower our agents to make decisions that minimize downtime for our sales teams.

KEY RESPONSIBILITIES:
•Phone support for computer hardware problems, software issues, and connectivity issues
•Project work related to providing high-level support for customers and to reduce end-user downtime
•Completes administrative tasks such as hardware inventory, shipping, testing and minor break/fix of hardware

OTHER RESPONSIBILITIES:
•Works independently or as a team member on new applications, processes or projects
•Demonstrates problem-solving by using a combination of troubleshooting tools, experience and creativity to manage customer technical issues through to resolution
•Produces and shares well-written communications and documentation
•Quickly adjusts to constantly changing conditions, displaying a positive attitude toward new opportunities and change
•Prioritizes tasks, managing project responsibilities, balancing phone and project work to meet deadlines

EDUCATION AND EXPERIENCE:
•1 year of experience in information systems, preferably in a technology environment
•Experience supporting remote laptop computers and mobile devices
•An understanding of computer science concepts, various operating systems, networking, computer hardware, and a variety of software applications
•Technical project management experience strongly preferred with a high degree of discretion and independent judgment.

KNOWLEDGE AND SKILLS:
•Strong customer service skills and technical phone support experience
•Experience with Office365 support, troubleshooting and administration
•Support and management of Apple iOS/Android devices within a managed mobile environment
•Support home networking, VPN support and wireless routers
•Scripting, Excel and Access experience are preferred, but not required

REQUIREMENTS:
•Involves normal office environment and minimal special physical requirements (e.g., requires lifting of PC equipment)

Qualifications / Skills


  Skills

  Years of Experience

  Importance

  Telephone Skills     Nice to have
  Call Center     Nice to have
  Complaint Resolution     Nice to have
  Experience   1   Required


“TAJ Technologies, Inc. is an EEO/AA Employer: women, minorities, the disabled and veterans are encouraged to apply”

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